MyLGHealth - Login Page

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General Questions

What is MyLGHealth?

MyLGHealth offers patients personalized and secure on-line access to portions of their medical record. It enables you to securely use the Internet to help manage and receive information about your health.

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Who can sign up for MyLGHealth?

MyLGHealth is available to all current Penn Medicine Lancaster General Health patients. There are several ways to sign up:

Request an activation code online to sign up now.
Request Instant Activation the next time you visit your doctor’s office.
Contact our MyLGHealth Customer Support at (717) 544-2860 and request Instant Activation to MyLGHealth.

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Is there a fee to use MyLGHealth?

No, MyLGHealth is a free service offered to our patients.

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Security and Privacy

Is MyLGHealth secure?

Yes. MyLGHealth is a secure Internet site that provides encrypted communication in full compliance with state and federal requirements. Access is granted only to users who have registered with their health care clinic. Access to your health information in MyLGHealth is secured by your personal ID and password, known only to you. Unlike conventional email, all MyLGHealth messaging is done while you are securely logged on to our website. To prohibit unauthorized access, all medical information is stored safely behind our firewall in our electronic medical record system.

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How do I verify my contact information?

Contact verification features in MyLGHealth help ensure that patients have secure and correct contact information on file. You may be prompted to complete contact verification from a home page card, during eCheck-In, or while using two-step verification. After updating or verifying your contact information, you will receive a one-time use code to your email address or phone number and will then enter the code to verify that contact method.

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What is two-step verification?

Two-step verification, also called two-step authentication or two-factor authentication, serves as an extra layer of security. It requires users to enter a randomly generated one-time passcode along with their username and password when logging in to MyLGHealth. Two-step verification ensures that even if someone has your MyLGHealth password, they will not be able to access your account without the code.

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How do I sign up for two-step verification?

Sign in to MyLGHealth.
From the “Menu”, select or search for “Security Settings” (desktop) or “Account Settings” (mobile).
Select “Turn on Two-Step Verification”.
Verify or update your email address and phone number and re-enter your password.
Select whether you would like receive your one-time use code via email or text message.
After receiving your code, enter it on the screen. If you did not receive the code, select “Resend code”.
The next time you log in to MyLGHealth you will need to complete two-step verification. A one-time use code will be sent via email or text message based on your previous selection.
After entering the one-time use code, you have the option to click “Skip this step next time,” and you will not be asked to complete two-step verification again on that particular device or browser for the next 90 days.

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When will I have to verify my account?

When two-step verification is enabled, you will be required to verify your account each time you:

Use a new browser, or use any browser in incognito (private) mode
Clear your browser history or browser cache
Use a new phone or tablet to access your account
Attempt to reset your password

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How do I turn off two-step verification?

Sign in to MyLGHealth.
From the “Menu”, select or search for “Security Settings” (desktop) or “Account Settings” (mobile).
Click on the "Turn off two-step verification" button.

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What if I need to have my two-step verification reset or turned off but I am unable to sign in to my account?

Call MyLGHealth Customer Support at (717) 544-2860. After confirming your identity, they will be able to reset your two-step verification.

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What are your HIPAA privacy practices?

The HIPAA Notice of Privacy Practices describes how health information about you may be used and disclosed and how you can get access to this information.

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What patient privacy options are available?

Penn Medicine Lancaster General Health offers an array of options that allow you to control the privacy of your health information. For details, please review our patient privacy options.

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What are Penn Medicine Lancaster General Health's privacy policies?

The Penn Medicine Lancaster General Health privacy statement describes Penn Medicine Lancaster General Health's commitment to your privacy and our online privacy principles.

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Signing Up for MyLGHealth

How do I sign up for MyLGHealth?

For patients aged 18 and older:

To sign up for MyLGHealth, you will first need an activation code. You may already have an activation code printed on the After Visit Summary from your last appointment.

If you do not have an activation code, or if the code you have has expired, there are still several ways to sign up:
1. Request an activation code online. Once you have your activation code, you can activate your account online.
2. Request Instant Activation the next time you visit your doctor’s office.
3. Contact our MyLGHealth Customer Support at (717) 544-2860 and request Instant Activation for MyLGHealth.
For patients aged 13-17:

Talk to your doctor at your next appointment about creating a MyLGHealth account. Your doctor must approve your request to sign up for a MyLGHealth account.
For parents or guardians of minor children:

Parents and guardians may request access to their child's MyLGHealth account. This access is known as "proxy" access. To request proxy access, you must first have your own MyLGHealth account, then complete a form at your or your child's doctor's office. You can also complete the form electronically in your own MyLGHealth account; from "Menu" select "Child Proxy Form 12 & Under" in the "Sharing" section.

Note: adults may grant proxy access to their own MyLGHealth accounts to another adult with a registered MyLGHealth account. Read more about proxy access for MyLGHealth below.

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Who can sign up for MyLGHealth?

MyLGHealth is available to all current Penn Medicine Lancaster General Health patients.

There are several ways to sign up:

Request an activation code online.
Request Instant Activation the next time you visit your doctor's office.
Contact our MyLGHealth Customer Support at (717) 544-2860 and request Instant Activation to MyLGHealth.

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What is an activation code?

Your activation code is the unique identifier that - along with your zip code, date of birth and, in some cases, your Social Security Number - you will use to log into MyLGHealth for the first time. From the MyLGHealth home page, select "Sign up now" or click here and follow the instructions to enter your activation code. THESE CODES REQUIRE CORRECT USE OF UPPER AND LOWER CASE LETTERS, SO PLEASE ENTER THEM ACCURATELY.

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What if my activation code doesn't work?

For your security, your activation code may expire. If you believe that your activation code has expired call our MyLGHealth Customer Support at (717) 544-2860.

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Is my activation code my username?

No, your activation code is not your MyLGHealth username or password. You will use the activation code only once to log into MyLGHealth the first time. When you log in the first time, you will be asked to create your own unique MyLGHealth username and password.

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Your Username and Password

How do I choose my personal MyLGHealth username and password?

The first time you log in to MyLGHealth, you will be asked to create a username and password. This is the username you will use every time you login in to MyLGHealth. Once selected, your MyLGHealth username cannot be changed. Choose a username and password that are unique to you and easy for you to remember. Avoid using a username or password that is easy for others to guess such as your first or last name.

Your username must be between 6 and 18 characters long. Only letters or numbers are allowed and it cannot contain any spaces.
Your password must be a minimum of 8 characters long and must include at least one number and one letter.
Remember to also enter an email address so that MyLGHealth can notify you when you have new information.

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How do the password reset question and answer work?

The password reset question and answer will allow you to reset your password if you forget it, or allow you to change your password at any time you wish.

When you setup your personal MyLGHealth username and password, you can also specify a password reset question and matching answer. Common password reset questions are:

"Where were you born?"
"What was the name of your first pet?"

Once you select your password reset question you will enter the correct answer to the question.

In the future, if you have forgotten your password or simply wish to change it, you can select the Forgot Password? link on the login page. The system will ask you the password reset question that you selected. If you correctly answer this question, you will be allowed to reset your password. (Please keep in mind that your password reset answer cannot be the same as your MyLGHealth password.)

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What if I forget my password?

You can set up a new password by completing the Forgot Password? form. Follow the instructions, correctly answer your password reset question, and you will be allowed to reset your password.

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What if I forget my MyLGHealth username?

Visit the MyLGHealth login page and select Forgot Username?. Fill out the form to have your MyLGHealth username sent to your e-mail account.

If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact MyLGHealth Customer Support to help you regain access to your MyLGHealth account at (717) 544-2860.

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Can I create my own password and change it when I want?

Yes, your password can be changed online at any time. Log in to your MyLGHealth account and select or search for “Security Settings” (desktop) or “Account Settings” (mobile) under the Menu. Please keep your password confidential and do not share it with anyone. If you believe that someone has found out your password, please change it.

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Why is my account locked?

The system will automatically lock out an account where an incorrect password has been entered four (4) times in a row. If your account becomes locked, you must contact MyLGHealth Customer Support at (717) 544-2860 for assistance.

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How can I prevent my account from becoming locked?

If you attempt to login to your account four (4) times and are unsuccessful, your account will become locked. We recommend you use the “forgot password” link to reset your password before your account becomes locked. You can reset your password by providing the answer to your challenge question, as well as some additional identifying information. You are able to reset your own password, at any time, with no assistance required from Customer Support. If your account becomes locked, however, you must contact MyLGHealth Customer Support at (717) 544-2860 for assistance.

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Your Personal Information

If some of my health information on MyLGHealth is not correct, what should I do?

Your MyLGHealth information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record during each visit.

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How can I update my contact information in MyLGHealth?

Log in to your MyLGHealth account and search for or select "Personal Information" from the Menu. Your contact information will be displayed. Select EDIT to make any necessary changes. When you are finished, select SAVE CHANGES. Your MyLGHealth profile will be updated, and your physician's office will be notified of your updated information.

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How can I update my gender identity, sexual orientation, marriage status, race, or ethnicity in MyLGHealth?

Log in to your MyLGHealth account and search for or select "Personal Information" from the Menu. A section called "Details About Me" will be displayed. Select EDIT to make any necessary changes. When you are finished, select SAVE CHANGES. Your MyLGHealth profile will be updated, and your physician's office will be notified of your updated information.

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Technical Requirements

What do I need to use MyLGHealth?

You need access to a computer connected to the Internet, an up-to-date browser, and an email address.

You can also access MyLGHealth through the MyChart mobile app on your smartphone or tablet. Both Android and iOS are supported. All MyLGHealth features, including Messages, Health Summary, Medications, Billing, and Test Results, are available on the app.

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Why do I need an email address to use MyLGHealth?

When new information is sent out to your MyLGHealth account you will also get an email to let you know that new information is available.

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How do I get an internet email address?

There are many web-based services that offer free email accounts. Check with your local library for more information.

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Your Electronic Health Information & the 21st Century Cures Act

Why am I seeing additional health information in my account?

The 21st Century Cures Act supports making healthcare more open and transparent by increasing patients' access to their own electronic health information. In April 2021, changes were made to allow Penn Medicine Lancaster General Health patients and their proxies to access more of their electronic health information via MyLGHealth including:

Lab & Radiology Results
Notes
Current Health Issues and Diagnosis List
Medications
Past Encounters

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There are new test results in MyLGHealth, but I don't understand what they mean. How can I get help?

Results of certain laboratory, imaging, and diagnostic tests may be available in MyLGHealth before your care team has had a chance to contact you and explain the results. You should receive a phone call or MyLGHealth message from your care team within two business days of when the test result appears in your MyLGHealth account. The phone call or message will explain the results and next steps. If you have a pressing concern before that time, please reach out to a member of your care team.

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What are Shared Notes and what are they used for?

Shared Notes provide patients and their proxies with full clinical progress and office notes. Notes are taken by the patient's clinical team that detail the patient's condition, testing results (and what they indicate), as well as current treatments and any areas of concern that the care team is closely monitoring.

Notes may include:

The reason for the visit
The patient's weight, height, blood pressure and other physical exam results
Results from blood tests or X-rays
The patient's diagnosis and next steps

These notes provide a patient and their proxy with a more complete picture of the patient's care and treatment plan. Most notes will be available in MyLGHealth.

Providers may withhold a note from being released to MyLGHealth under certain circumstances. One of those circumstances is if the patient or their legal representative requests that the note not be released in the portal. Privacy protections, confidentiality, and legal considerations may also influence whether a note is released via MyLGHealth.

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Why am I seeing "telephone" and other "visits" that I did not have in MyLGHealth?

Patient “visits” is the term used for a variety of types of interactions you have with Penn Medicine Lancaster General Health, including actual appointments and, for example, inquires, refill requests, and more. You may see documents automatically generated from the EHR, such as an “After Visit Summary” as a result.

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Is all of my health information in the MyLGHealth patient portal?

Not all of your electronic health information will be available on MyLGHealth. If you would like a complete copy of your medical record, please follow the procedure outlined here.

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Using MyLGHealth

Test Results

Can I view test results in MyLGHealth?

Most results from tests taken at a MyLGHealth location will be available in MyLGHealth immediately or shortly after they are finalized.

Test results may become available before your health care provider has had a chance to review and discuss the result with you. Please allow time for your provider to review your results.

If you have any questions or concerns about the results you are seeing, contact the provider who ordered the test. If you are not seeing a specific result, please contact the provider who ordered the test.

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When will my test results be available in MyLGHealth?

You will receive a single notification per day (except weekends and holidays) of any new test results. You can change your notification settings once logged in to your MyLGHealth account.

How long until test results appear in *MyLGHealth*
Result	Release Timeline
Most Labs including Pathology	Immediately after the result is finalized. This includes Covid-19 results.
Radiology including Mammograms, PET/CT Scan, MRI, Interventional Radiology, Ultrasound, Nuclear Medicine	Immediately after the result is finalized
Emergency Room	Released at time of discharge. Results that are finalized AFTER discharge are released within a day of being finalized.
Genetics Tests	10 days after the result is finalized.
Inpatient	Released daily. Results that are finalized AFTER discharge will be available based on the above schedule.

If you believe results from a test should be available but are not appearing in MyLGHealth please contact your provider.

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What if I have questions about a test result?

Some results may be difficult to understand or may prompt further questions, as you may be seeing results before your provider has had a chance to review and discuss with you.

If you have questions about the results or are not seeing a specific test, please contact your provider.

Patients with questions about COVID-19 test results can also call 833-983-1350 or visit the Penn Medicine Lancaster General Health COVID-19 Information website.

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Can I view my health care provider's notes?

Yes, most health care provider's notes will be shared in MyLGHealth once they are finalized. Some notes may contain medical terminology that may be difficult to understand or may prompt further questions. You can contact your health care provider's office by selecting the "Messages" tab and then "Contact Your Care Team."

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Messaging

Can I email my provider through MyLGHealth?

MyLGHealth is not an email system and we do not recommend sending any confidential information through standard Internet email due to security concerns. You will be asked to provide an email address so that you can receive email notification to log on to MyLGHealth whenever new information has been made available.

MyLGHealth has a Messages feature available, where you can securely send non-urgent medical, prescription, and appointment-related questions to your provider. You can also send attachments of forms, records, or photos to these messages.

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How do I communicate my medical concerns?

MyLGHealth is not used to communicate medical concerns to your doctor.

IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.

If you have a non-urgent question, such as an appointment or prescription question, you can send a message to your provider or care team by using the MyLGHealth Messages feature.

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How do I share health related files with my provider?

Open your Message Center (search for or select "Messages" in the Menu) and click or tap the 'Send a message' button. Select the appropriate choice from each list of options until you see options to enter a subject and message content. Select the paper clip icon at the bottom of the window to upload your file. Your provider will receive your file electronically to use as part of your visit and possibly keep as a part of your medical record.

Please submit no more than two files for review at any one time. We accept the following file types: JPEG, JPG, PNG, and PDF. The maximum size for attachements is 8 MB.

Please note that your provider will not accept or look at file(s) not specifically requested by your provider or practice. This feature is for non-urgent issues. As always, please dial 911 for emergency medical issues.

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I was logged out of my account while typing a message for my provider. How can I prevent this from happening?

For security purposes, you may be automatically logged out of your account after 20 minutes of inactivity. A warning message will pop up to ask you if you would like to remain logged in. If you select "Stay logged in" you will be given additional time to complete your message. If you take no action or select "Log out", you will be automatically logged out.

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Medications and Prescriptions

How do I request a prescription renewal in MyLGHealth?

Once you are logged in, search for or select "Medications" from the Menu. Select the green button that says REQUEST REFILLS, then select the check box by the medication that you wish to refill. You will then be asked to choose where and how you'd like to pick up your medication. Once all of the information shown is correct, select SUBMIT.

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Who sees my request for prescription renewal?

Many people on your health care team are involved with these types of requests. Please do not include personal health information intended for your doctor. A prescription renewal is not a method by which to communicate electronically with your physician on health related matters.

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How long does it take to get a prescription renewal through MyLGHealth?

Every attempt is made to process prescriptions renewals within 3 business days of receipt during normal business hours. If you submit your request on a weekend or holiday, it will be received and processed within 3 business days of the next business day.

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Why do some of my medications say "Provider Outside" where the doctor's name should be?

Your physician will document all medications in your electronic medical record. If your physician did not originally prescribe the medication you wish to renew but documented it in your record, you will see Provider Outside in the provider information listed on the "Medications" page. Medications in this category cannot be renewed through MyLGHealth.

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Why are some of my medications not available for refill through MyLGHealth?

Medications that have been prescribed by a Penn Medicine Lancaster General Health authorizing physician who does not use our electronic medical record cannot be renewed through MyLGHealth.

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Can I update my preferred pharmacies?

Yes, you can update your preferred pharmacies through MyLGHealth. You can access Manage my Pharmacies from the "Medications" page.

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Appointments and Scheduling

What is a scheduling ticket used for?

Scheduling tickets can be used to schedule a procedure or test ordered by your provider. Once your provider places the order, you will receive an alert that you have a new scheduling ticket. Once you log in to MyLGHealth you can find your scheduling ticket in your activity feed on your front page, or on the "Schedule an Appointment" page. Select the ticket to schedule your appointment. Contact your provider's office if you have questions about the times available or need assistance scheduling the appointment.

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Medical Records

How do I obtain a full copy of my medical record?

For information on requesting a copy of your medical records refer to the Medical Records page on Penn Medicine Lancaster General Health's website.

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How can I share my medical record with organizations outside of Penn Medicine Lancaster General Health?

You can connect your MyLGHealth health record with your health record at participating organizations using the "Discover" tab in the "Link My Accounts" activity in the Menu. You can search for organizations by name, city, or state. The search will also show you any organizations you've visited in the past and up to five organizations in your area.

You can also provide one-time access to selected parts of your MyLGHealth health record to anyone you choose (for example, a non-Penn Medicine Lancaster General Health provider, social worker, or school nurse). Search for or select "Share Everywhere" from the Menu, then follow the prompts on the page.

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Mobile Arrival

What is mobile arrival?

Mobile arrival is a process for Penn Medicine Lancaster General Health patients that will enhance and streamline check-in tasks that you've always had to complete before appointments, including updating and confirming your contact information, insurance, medications, allergies, health issues and questionnaires your clinical team/provider deems necessary.

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Do I have to do mobile arrival?

While it’s not required we strongly recommend you use mobile arrival. It will help enhance your experience by streamlining tasks you will need to complete before your appointment. Pre-appointment tasks include paying your bill and confirming your contact and insurance information – all from the privacy of your home.

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What do I need to do for mobile arrival?

Please be on the lookout for emails and text messages about electronically checking in for your appointment using MyLGHealth. Those communications will include all the information you need to check in. If you need help checking in for your appointment, our front-desk staff, who remain part of your team, are here and available to help.

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eCheck-In

What is eCheck-In?

eCheck-In allows Penn Medicine Lancaster General Health patients to complete preprocessing tasks in MyLGHealth before visiting a LG Health provider. Then, upon arrival at the practice, simply use the iPad to sign in and alert staff you have arrived.

eCheck-In lets LG Health patients:

Verify and update personal contact details and insurance information
VComplete questionnaires from the privacy of home
Verify and request updates for medications, allergies and health issues
Securely pay your bill online

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How soon can I use eCheck-In for an appointment?

Patients may use eCheck-In for up to three days before a scheduled appointment.

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Is eCheck-In only available for certain appointments?

While eCheck-In is available for the majority of outpatient appointments at LG Health, there are a few exceptions, including lab/laboratory visits and radiology (X-rays and other imaging)

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I requested updates to my clinical information (medications, allergies, or health issues) and/or my insurance, but they have not been updated in MyLGHealth. Why?

The information you provided via eCheck-In needs to be reviewed with you by your provider's office. Once it has been reviewed and your chart is updated by your care provider, the changes will be reflected in MyLGHealth.

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Insurance

What changes can I make to my insurance information on MyLGHealth?

On MyLGHealth, you can make updates to your insurance including:

Adding a new insurance
Requesting an edit to an existing insurance
Requesting to remove an existing insurance

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Where can I update my insurance?

You can update your insurance by:

Searching for or selecting "Insurance Summary" from the Menu
Editing your insurance information while self-scheduling an appointment
On the Insurance step in eCheck-In

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What information do I need to update my insurance?

You will need the payer (insurance company) name and your ID number. If you are not the policy holder, you will also need the policy holder's first and last name.

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Billing

What forms of payment are accepted through MyLGHealth?

All major credit cards - Visa®, MasterCard®, American Express® and Discover Card® - are accepted through MyLGHealth. You can also link your bank account to allow for direct withdrawals. Learn more at Penn Medicine Lancaster General Health's Billing, Insurance, and Pricing FAQs.

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Where can I access billing information?

The Billing Summary shows details about your billing information for a given account, as well as payment options, amount due, and past billing statements.

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When I pay my bill online with MyLGHealth, will my payment information be safe and secure?

To ensure that your information is safe and secure, all MyLGHealth payments are made through a secure third-party company called InstaMed, one of our nation's largest and most trusted payment networks. As a result, Penn Medicine Lancaster General Health is never in possession of your credit card information. Instead, with your approval (via the "Remember my card" option), Penn receives a "token" that may be reused by you at a later date to authorize additional payments.

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Can I use MyLGHealth to set up a payment plan?

Yes - accounts with a balance due of at least $25.00 are eligible to create a payment plan. Log in to your MyLGHealth account, head to your Billing Summary, then click on the 'Set up payment plan' button to begin. If you have questions or run into issues, please contact Billing Office Customer Support at 800-647-4419. You can also learn more about financial assistance here.

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Can I cancel an online payment made through MyLGHealth?

If you made an error when making a payment, please contact Billing Office Customer Support at 800-647-4419.

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Does Penn Medicine Lancaster General Health offer paperless billing?

Yes. Just visit your Billing Summary in MyLGHealth and click on the banner at the top of the page to enroll your accounts for paperless statements.

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What if I have questions regarding payments, statements, or billing information?

Visit the Penn Medicine Lancaster General Health's billing FAQs page; send a message from your MyLGHealth using the 'Billing Question' topic; or call us at 800-647-4419.

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Can I use MyLGHealth to set up a payment plan?

Yes. Accounts with a balance of at least $25 are eligible to create a payment plan. Login to MyLGHealth, go to your Billing Summary, then click the “Set up payment plan” button to begin. If you have questions, please call Customer Service at 717-544-4953. Learn more about financial assistance options.

Penn Medicine also participates in AblePay, a free program that helps you save on out-of-pocket costs, including copays, deductibles, and coinsurance. Learn more and enroll in AblePay.

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Proxy Access

What is proxy access?

Proxy access means a person with a MyLGHealth account has full or partial access to another person's MyLGHealth account. With full access, proxies can view test results and other clinical information, schedule appointments, send messages, and complete other tasks on behalf of the patient for whom they are serving as a proxy.

You must sign-up for proxy access at your or your family member's doctor's office. Your doctor's office can assist with providing you with a MyLGHealth account if you do not already have one and/or are not currently a Penn Medicine Lancaster General Health patient.

There are several types of proxy access:

Full proxy access to a child: This type of access can be granted to one or more parents or guardians of children under 13. It provides the proxy with full access to the child's clinical information and other features in MyLGHealth.
Limited proxy access to an adolescent: This type of access can be granted to one or more parents or guardians of teens aged 13-17. This access is limited to viewing allergies and immunizations.
Full proxy access to adolescent: This type of access can be granted to one or more parents or guardians of children aged 13-17 with the consent of the adolescent patient. It can be revoked by the patient at any time.
Full proxy access to an adult: This type of access can be granted to one or more adult proxies at the request of the adult patient for whom proxy access is being granted. It can be revoked by that patient at any time. Adult patients are age 18 and over.

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What is a proxy account for my newborn?

You can set up a MyLGHealth account for your baby after they are born. You'll be granted “proxy” access to their account, meaning you'll have your own secure username and password to log in to MyLGHealth, access your own information, and also see things like:

Your baby's test results. This might include results from blood tests or results from an x-ray or ultrasound if your baby needs this.
Your baby's medical care notes after they are discharged from the hospital.
Updates from your baby's caregivers if they are in the Intensive Care Nursery (ICN).

Please note: Your baby's health history starts with your health history. Details of your health history will be present in your newborn's medical record and will be available to you and any other individuals with proxy access through MyLGHealth or other legal right to your baby's record.

Examples of your health information that may be included:

Number of pregnancies you have had and the outcome of each pregnancy
Infections that you had before or during pregnancy
Medications that you are taking
Mental health history (for example, a history of depression)

If you have any questions or concerns about the privacy of your medical history, please speak with your obstetric team at any time or the team caring for your baby once they are born.

How do I set up a proxy account for my newborn?

You will first need to sign a consent form that will be given to you after your baby is born.

A second parent named on the birth certificate may create their own proxy account with access to your newborn if they sign a separate consent form.
If you have more than one baby, separate consent forms need to be signed for each baby.

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Getting Help

What if I need help?

Technical support is available 24 hours a day, 7 days a week by calling (717) 544-2860.

Please note we can only answer technical support questions about MyLGHealth. For questions about your health care, please contact your doctor's office.

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